LoanDepot Reviews

My payment was showing up wrong and I was annoyed at first. I called loanDepot expecting it to be a whole thing, but they actually got it fixed the same day. The person I talked to was nice, didn’t overcomplicate it, and just... handled it. Definitely made the situation less frustrating.

I wasn’t totally sure what to expect, but they called enough to keep me in the loop without bothering me all day. Overall, they were easy to deal with

I did get my refinance completed, so I’m glad it worked out in the end. The process just felt slower than I expected, and updates didn’t come through very often unless I checked in. At times, it kind of felt like I was just a ticket number waiting in the queue instead of an actual person trying to get things wrapped up.

I checked out LoanDepot when I was feeling a little stressed and trying to get a clearer picture of my loan options. They did have a decent mix, and it wasn’t too hard to browse through what might work. That said, some of the choices felt a bit limited for my situation, and I still wasn’t completely sure which option made the most sense for me. Overall, it wasn’t a bad experience, just kind of average

Overall, they seemed honest with me, and I don’t think anything was intentionally shady. That said, a few details changed later, which made me feel like I had to be extra careful so I didn’t end up losing out. It wasn’t a bad experience, but I definitely would’ve appreciated things being clearer from the start.

Scheduling the appraisal was fine overall, but it took a few extra calls to get everything sorted out. Not a huge deal, but I do think the process could’ve been a little smoother and more efficient...

Making payments turned into such a hassle. They kept posting late, and I felt like I had to keep checking, following up, and basically babysitting the whole process just to make sure things were handled properly. It was frustrating and took way more effort than it should have.

I did get responses, but sometimes they were a bit slower than I expected. It wasn’t a huge deal, it just felt like I was waiting around a little longer than I should’ve..

LoanDepot handled my rate lock better than I expected. I’m careful about costs, so I was definitely nervous about the rate changing while the loan was still being worked on.

They explained the important dates, what could affect things, and what I needed to keep an eye on. I also appreciated that when I asked questions, I got clear answers quickly instead of feeling like I had to chase someone down.

That part of the process ended up being a lot less stressful than I thought it would be. With rates and payments being such a big deal, it was nice to feel like they were paying attention and helping me avoid surprises.

I called a few different times and somehow got a different answer each time. It was confusing because I never knew which information was actually right. It just felt like the staff weren’t really on the same page.

Once my loan closed, it was like everyone disappeared into thin air. Getting someone to actually answer me felt nearly impossible, and I kept getting bounced from one person to the next with no clear information. Super frustrating, especially after they already got paid.

I just used the portal today and it was super easy. Everything felt straightforward, and since it’s fresh in my mind, I’d definitely say the experience was smooth.

I just went through the preapproval with loandepot and, it was smoother than I thought it would be. I was a little unsure at first since I didn’t know what to expect, but the online part was simple enough and I didn’t really feel lost. Someone got back to me quickly and answered my questions in a way that made sense. I’m still early in the process, so we’ll see how everything else goes, but the preapproval part was definitely easier than I expected...

I was nervous about underwriting because everyone makes it sound like it takes forever. with loandepot it went a lot faster than I expected, although I still somehow managed to worry the whole time like it was dragging.

I uploaded the documents they asked for, answered a couple questions, and for the most part they kept things moving without asking me for the same thing again and again. I appreciated the updates, even though part of me also felt like I didn’t want to hear anything unless it was good news.

Overall, it was way smoother than I had built it up in my head. I wouldn’t call underwriting fun or anything, but this part of the process was surprisingly easy and we got cleared sooner than I thought we would.

I don’t think I’m being unreasonable here, but the fees seemed to keep changing and I never got a straight explanation for why. I asked because I just wanted to understand what I was paying for, and it felt a little misleading. Maybe there was a reason for it, but nobody made it clear to me...

I had a solid experience with loandepot, mostly because they actually kept me updated. Isn’t that half the battle when you’re dealing with a loan? The calls and emails were clear, and when I had questions, I didn’t feel like I was being ignored or brushed off. A couple of steps were confusing at first, but they took the time to explain things again without making me feel silly for asking. Who doesn’t appreciate that?

I was expecting it to be a hassle, but it only took a few minutes and I didn’t run into any headaches. Way easier than some other applications I’ve tried...

I had a really good experience with LoanDepot. The customer service team was friendly and patient, even when I had a lot of questions. I never felt like I was bothering them or asking anything silly. They also followed up when they said they would, which made the whole process feel a lot easier to keep up with. Overall, I appreciated how positive and helpful everyone was

I felt lost through the whole purchase loan process. I kept hoping someone would explain things clearly, but the guidance just wasn’t very helpful. I was sitting at my kitchen table with a pile of papers and half a cup of cold coffee, still not sure what I was supposed to do next. Not a great experience.

Approval wasn’t super quick, but it went through.